I hit a deer on November 21 and filed a claim with USAA that evening. It’s now December 22 and I still don’t have a payment for the car in hand. There was one lost week when the salvage yard was waiting on the lien release document I misplaced, where I had to chase down the issue myself after nobody contacted me. On the day the claim was resolved, December 15, they cut me a check instead of following my instructions and electronically transferring the funds to my bank account. The representative I spoke to this morning said it would take 5-7 business days to get that check, which means it will probably show up the day after Christmas.

I would have a hard time recommending USAA to anyone after this laborious process; the fact that I have done more work to resolve my claim than my fucking claims adjuster irritates me.