Back in 2007, when he retired from the Navy, we bought Jen’s Dad a shiny new PC laptop, traded his work email for Gmail, and basically have been providing tech support long-distance since then. It’s been a bumpy fifteen years; providing over-the-phone repair service on a PC is like describing a giraffe to someone in Japan via morse code.
To quote the Captain himself, recent events have overtaken us, and it became clear he needed an upgrade. I did some looking and some thinking, and decided we weren’t going to buy him another PC—there’s just too much distance between my ancient knowledge of PCs and where they are now, and as we all know they can get fucked up in a hurry by anybody with two fingers. He’s always been averse to Macs for reasons I won’t get into here, so the obvious answer was out.
However, Finley’s school computer has impressed me over the course of the last two years even though the software provided by the school has been utter dogshit. They issued Lenovo-produced Chromebooks to the kids before COVID, and hers has been pretty bombproof with hard daily usage. I figured an OS that’s easy enough for a teenager to
not break use is perfect for a senior citizen to use; he’s only on there for email and the web anyway.
Looking around, I got a 14″ Lenovo Chromebook for a decent price at Best Buy and brought it with us to his house last weekend. Booting it up for the first time, I wound up fighting a weird verification problem that was only remedied by updating his OS. The problem there was that he’s has a DSL line and a 10-year-old wireless access point with 802.11X—limited to one connection. So the OS update took all day.
Back at home, and with his Google account information in hand, I got him up and running in minutes, and his account settings transferred over painlessly. I got into the ChromeOS settings and enlarged the fonts and screen for him, and reset the Gmail interface back to its old default—where it doesn’t try to sort what it considers “important” emails up front and hide everything else. I suspect they pushed that change, he didn’t know about it, and a lot of his email was hidden from view.
We have yet to put it down in front of him, but I’m already feeling better about this.