So Jen and I order a gift for her dad about two weeks ago via the internet. We go through the usual online ordering stuff, and after entering our info we get a cryptic email that says thank you, and here is your password for the site, and nothing more to date. Now, logically, if I ran a business, I would have some brains and make sure that my product went out before December 18th or so, in time to make it to the recipient for Christmas. Because
- If it is indeed a gift, it will be opened around other people, and the other people might be interested in the product as well.
- Most people have time off over the holiday, in which they can look at the product (and the one in question demands some research.) When people get a gift, usually they are excited about it. Their chances of using it directly after Christmas are very good. Hint hint.
- It’s very good business practice to explain your shipping and delivery proceedures to your clients. Before or during the ordering process.
- There’s a good chance the recipient may not be home if the product is delivered at the end of December.
We called today and found that the company in question waits until the end of the month to send out all their orders in one bulk mailing. With no notification on the site, this means we should have ordered by Thanksgiving if we wanted to have it under the tree for the holiday. Nice job, you jerks. Now we have to figure out how we’re going to wrap a big box of nothing.
From Mike’s site, I found this company, Xplane, which does some beautiful graphics work. And I love the site as well. This is what good Illustrator work should look like.